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HP "Quality" and Customer Support

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Every single HP product I own has failed this year, some more than once. A little while ago I purchased an HP laptop. It arrived with so many defects that it was useless. When I wanted my money back, they said they would send me one they've tested right off the production line, a DV9598. It arrived and only had a few defects that I could live with. The DVD couldn't write, the microphone jack was useless, things like that. Now that laptop has completely died and I'm paying HP $398 to try to fix it. Last Christmas I purchased a premium HP laptop, HDX series. I got an HP printer, too. The printer never worked right and died after a couple months and about 8 hours on the phone with India. I had to get another printer. The premium laptop lasted until July. I sent it in for repair under warranty. It died again a week ago. HP must keep their warranty data on HP computers, because they told me my 1 year warranty expired several months ago! Now I'm waiting for them to call me back to confirm that they will fix the computer again under warranty.


Calling HP for service is excruciating. After waiting on hold for nearly an hour, I usually get someone with questionable communication skills. Then I get transferred and invariably disconnected. Talking to the supervisors is no help, either. They apparently have as much training as the "support" staff. They will try to sell you software support for $100 for a machine that won't even turn on! LOL.


I should have gotten my money back for that first transaction. It would have saved me a lot of money, time, and frustration.

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