HP "Smart" App

[brutal_honesty3]

Can we change the name to HP App? Because that would be a more accurate description. Cannot express enough how frustrated I am with this app! It makes you run around in circles constantly! I tried to enroll in Instant Ink from my app but it took me to a web browser to download the app. Could not find a way around this. What an absolute scam. I don't want HP Smart to tell me what I want and only give me (extremely) limited options. This is not an example of a good technology advancement.

[Dragon-Fur]

@brutal_honesty3 

True:  The HP Instant Ink - Enrolling in HP Instant Ink how-to instructions say to install the HP Smart application.

That does not make the application dumb though I do see that you do not want to install the HP Smart application to enroll in Instant Ink.

What else?

Not sure.  I do have the HP Smart (Windows and Mobile) applications installed but I do NOT have an Instant Ink subscription.

If I were I you, I would check at the Instant Ink Website.

If you do not see what you need / want, Contact HP Instant Ink Support and ask for help.

Read more about Instant Ink, including how the plans work at the Instant Ink Web Site and in the Terms of Service contract.

Things that are Instant Ink

Start here:

HP Instant Ink - Enrolling in HP Instant Ink

AND / OR

Note:   If you have not opened the site for a while, know that the website has been updated..

Clear your browser cache for both hpconnected and instantink

Instant Ink Support Website

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Watch the video posted on the Website

Click on FAQ

For example,

• Read Check to see if your HP printer works with Instant Ink
• Change or cancel anytime link is located in the “tiny print” area at the bottom of the website (USA)

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Need Help?  Contact Support - Options

1. Enrolled in Instant Ink?  >> Check for Support contact options in your Instant Ink Account.
2. Scroll down on the Website to Need some expert advice?
3. Contact >>   HP Instant Ink Support   NOTES:  Select Your Region // Hours are as listed at the site.
4. The Terms of Service contract provides contact information, usually in the very first section.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

How does it work?   Contact Options?   Details / Plans / Cancel Information

Want to Cancel your Subscription?  READ HP Instant Ink - Cancel Your HP Instant Ink Service

READ the all-important Terms of Service Contract > Scroll to the bottom of the Instant Ink website  – in the “tiny print” area (bottom of the main web page), look for and click on the link for instantink.hpconnected.com/terms

Examples of the Terms of Service Contract for various regions

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

==============================================================================

References / Resources

==============================================================================

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 6452e All-in-One Printer 

Printer and  HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[brutal_honesty3]

I have the app installed. That's where I started to enroll in instant ink. From the app I was taken to a web browser where it made me sign in to ensure I was capable of enrolling in instant ink, then to a page where it told me to download the app. And yet I started in the app... The app is most definitely installed on my computer but it takes me to a web browser only, even after I sign in, and it never gives me the option to join instant ink or start a plan.

[Dragon-Fur]

@brutal_honesty3 

OK - sounds tangled.

I've never gone through the process - I do not have an Instant Ink subscription / contract.

I am stuck with the answer I gave you.  Smiling.

If you cannot contact Instant Ink Support,

the best I can do is to send your request for Review by the moderators.

I will do that.

Request for Review

• I have submitted a request that our Community moderators review your question / concern.

Worth Noting

• Our Community is not an HP business group.
• We are not HP Technical Support, nor are we HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
• The time frame (how long it takes) for a response is not controlled by the Community.
• If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

Important

• Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.

• Please do not post any personal or case information here - we cannot make use of the data. 
• Posting personal information at a public site increases your risk from rats and scammers.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[Kumar0307]

@brutal_honesty3, Welcome to the HP Support Community! I’m here to help.

I understand you would like to enroll the printer in Instant Ink. The link provided by the community expert in the initial post gives you step-by-step instructions on how to enroll the printer. 

You may either use the HP Smart app or go to the Instant Ink home page to enroll. 

If it does not help, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.