cancel
Showing results for 
Search instead for 
Did you mean: 
Matelame000
Level 1
13 9 0 0
Message 1 of 6
606
Flag Post

Solved!

HP website keeps breaking on iPad and iPhone

HP Recommended
iPad Air 3rd gen and iPhone XR, SE, and 8
iOS

HP website keeps breaking on Apple devices. It is fine on windows devices. It isn’t always broken, but it usually is.

 

EDIT: It also breaks on HP Laptops(Windows).

0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
31,929 31,635 2,905 10,621
Message 4 of 6
Flag Post
HP Recommended

@Matelame000 

 

No idea.

 

Perhaps random clicks are loading the cart, perhaps after accidentally opening the website while logged into your HP account on a different tab.  ?

 

HP has absolutely no interest in adding things to your cart.

 

This does not mean the action is deliberate on your side, it means that something "other" than HP is probably adding things and mucking about with your browser after opening the website.

 

For example...

Check to see who else has access, for example - if you have children or other members that have network access to the websites that can be opened, check with that person.

 

Remove the store website from your browser history and bookmarks.  You can always add it again later if you ever need it.

 

Sign out of your HP account on the browser.

 

Try a different browser.  For example, if Safari is balking, acting strange, then try Firefox (or whatever you like) - check for a difference.

 

 

 

 

 

 

Dragon-Fur

View solution in original post

0 Kudos
5 REPLIES 5
Matelame000
Author
Level 1
13 9 0 0
Message 2 of 6
Flag Post
HP Recommended

It is all weird and have random things in my cart. Ink printer laptop and stuff.

 

 

 

955D167C-60FB-4347-9F19-5B6821F49ED7.png

0 Kudos
Matelame000
Author
Level 1
13 9 0 0
Message 3 of 6
Flag Post
HP Recommended

What the heck is this?

 

 

28BAA48E-B831-4B62-80F0-395D35AAB936.png

0 Kudos
Dragon-Fur
Level 16
Level 16
31,929 31,635 2,905 10,621
Message 4 of 6
Flag Post
HP Recommended

@Matelame000 

 

No idea.

 

Perhaps random clicks are loading the cart, perhaps after accidentally opening the website while logged into your HP account on a different tab.  ?

 

HP has absolutely no interest in adding things to your cart.

 

This does not mean the action is deliberate on your side, it means that something "other" than HP is probably adding things and mucking about with your browser after opening the website.

 

For example...

Check to see who else has access, for example - if you have children or other members that have network access to the websites that can be opened, check with that person.

 

Remove the store website from your browser history and bookmarks.  You can always add it again later if you ever need it.

 

Sign out of your HP account on the browser.

 

Try a different browser.  For example, if Safari is balking, acting strange, then try Firefox (or whatever you like) - check for a difference.

 

 

 

 

 

 

Dragon-Fur

View solution in original post

0 Kudos
Matelame000
Author
Level 1
13 9 0 0
Message 5 of 6
Flag Post
HP Recommended

Sometimes it even breaks on my HP Laptop! But thanks for the help anyway.

0 Kudos
Dragon-Fur
Level 16
Level 16
31,929 31,635 2,905 10,621
Message 6 of 6
Flag Post
HP Recommended

@Matelame000 

 

You are welcome.

 

I can understand not being able to access a website.

 

Short Version

There are many explanations that do not include the website being down.

 

Discussion

The HP Store is almost ALWAYS up and running.  There is a lot of redundancy.  Merchants, including HP, spend a lot of money and effort to make sure the online company store is available whenever a customer needs it. 

 

Redundancy and effort cannot prevent a break in the communication path somewhere  between HP and your device.  It happens.  "We" don't have a solution nor even a reasonable explanation.  In other words, if any URL breaks three times for you, the same website might always work for me. 

 

 

What to do / consider?

 

Check your router logs - many routers include information that might be helpful.  Checking logs can be tedious - if you need the information,  data-diving is one method to help you understand what is going on with your network.

 

Check the history on all your devices - make sure every connection is one that you recognize.

 

Clear cookies and cache on your browsers - this is standard procedure.  Clearing cookies can help simple "can't get there from here" issues.  If the problem is elsewhere in the long path between you and the destination, then clearing cookies / cache does not help.  It is a "try and see" solution.

 

Check with your ISP (Internet Service Provider) - although this is very likely a dead-end, IF your service needs improving, your ISP might be able to help.

 

Consider an upgrade - not all routers are the same.  I am not advocating this as a means to shop at HP, merely as a part of the solution to a better online and connection experience.  You will know whether the idea has merit based on your equipment - if it does  not, simply ignore the idea. 

 

No explanation

 

What I cannot understand, not in any sense at all, not for this website or any other legitimate store, is how items end up in the cart without them having been put there by other than the merchant.

 

If the issue persists, then you will want to investigate further.

 

Do consider signing out of accounts that are not being used.  Some websites offer "Stay signed in" - it is not always a good idea to do so.  Personal choice.

 

-----------------------------------------------------------------------------

 

Stay Safe.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation