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Ben_W3813
New member
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Message 1 of 2
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HP x360 Broken Hinge and Screen Glass

HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

The bottom right corner of my computer screen popped open the other day.  Today I tried to open it and the (now apparently broken) hinge crushed through the front glass. Two small screws or rivets fell out and it cannot be open or shut without doing further damage.  Other than that it works great. 

 

Given that I bought it in late 2017, it is out of warranty, but I wanted to post here to see if the admin or community had any advice or suggestions.  It's a great laptop.  I'm really bummed it's broken like this.  I would love to get it fixed with minimal cost. Is this some kind of recall maybe? 

 

Thanks

Ben

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

HI@Ben_W3813,

 

Thank you for posting on the HP Support Community.

 

 

Apologies for all the inconvenience

 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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