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Poohcat
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Message 1 of 2
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HP x4000 Wireless Mouse with Laser Sensor is "jerking", not a smooth movement.

HP Recommended
E9110t
Microsoft Windows 10 (64-bit)

HP x4000 Wireless Mouse with Laser Sensor is "jerking", not a smooth movement. I do not use for gaming & I do not have the compatible keyboard. Just the mouse. S/N [personal info removed]Just purchased 1/30/2021. Can you help me?

Thank you, Bev 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Poohcat, Welcome to HP Support Community!

 

I'd suggest you try using the mouse on a different computer and see if that works, you can try different ports on the computer. Ensure you have the latest drivers and updates on the computer.

 

Also, clean the rubber feet of the mouse as it could cause the lag dues to dirt or dust accumulation.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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