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‎02-01-2021 09:56 AM - last edited on ‎02-01-2021 10:00 AM by Retired

HP Recommended
Operating System: Other

I am having a hard time reaching the company that took over the payments for my Hpdirect account when I purchased my computer.  I called the phone number *bleep*, but it does not work.  Does anyone have the information to the company that took over that credit card.  I am close to paying this off, but I can not contact anyone to get a balance and I have not received any communication from them mail or via email to see what my balance is.  I do not want to continue paying them if my bill is paid in full.  Please help.

 

MZ0706

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‎02-01-2021 10:15 AM

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@MZ0706 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

There is no way for us to know which credit card company purchased your debt.

 

I will forward your question for review - but it may not be useful.

 

Whether there is any way to transfer this type request to someone who can help is not something I can answer.

 

Were I you, I would also try my bank - they may not be involved but might be able to give you some information on what to do / try.  They might even know who / what is accessing your funds used to pay the mystery company.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

 

 

Dragon-Fur

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