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Horrendous customer service

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Hi guys,


Sorry for posting this here...could not find a better group to post it in. I have recently sent my laptop in for repair to HP (in warranty) and I am getting very frustrated with HP support. First of all, they wouldn't acknowledge receipt of my laptop even when Fed Ex said it had been delivered. Now, after one week, no one seems to know whats wrong with my laptop and when it is going to be fixed. Everytime I call I am told that someone from the 'department' will be calling me after 2 days, which of course never happens. I tried to get the support rep to connect me to his supervisor/manager - but he wouldn't do that. I cannot find an appropriate means of escalation on HP's website either. Does anyone know of a way to address these concerns?  Boy, how I wish I had never bought an HP.




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Welcome to the HP Consumer Support Community. This is a peer-to-peer community for customers to connect and share solutions regarding their HP products. This is the type of issue your peers will not be able to assist with. If you have additional or direct feedback for HP about their products or services, please use the link below.

If you have other questions and concerns, please feel free to send me a private message.


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