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‎07-26-2017 02:49 PM - edited ‎07-26-2017 02:53 PM

HP Recommended
Product: HP Envy 15-ae121na
Operating System: Microsoft Windows 10 (64-bit)

I've had a laptop that has been sent of to be repaired multiple times and is still not working. Had has issues for more than the first year of use that never been resolved. Have received bad customer service and have filled a dispute about the warranty before this and had no reply.

 

Please help

2 REPLIES 2

‎07-26-2017 02:54 PM

HP Recommended

@Tim_Haines

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I Work for HP
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‎07-27-2017 10:00 AM

HP Recommended
How long will it take roughly until I'm contacted by someone?
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