Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 1
Message 1 of 2
Flag Post

Horrible support experience.

HP Recommended

My grandfather ordered this printer directly from HP to replace his old HP photo printer and I helped him set it up and tried to print some photos. Right away the photos were skewed when printed and the printer kept drawing in multiple sheets of photo paper. Called tech support, and after 2 hours of troubleshooting and with the tech (and the troubleshooting took up nearly all of the printer ink) he decided that the problem was with the printer and he transfered me to someone who could help replace it. Once I was transfered, the new person said she was having computer difficulties and she would call me back in 15 minutes. Well, I waited for 20 minutes, but no phone call. I called back with the reference # and reached a new tech named Priya. Priya continuously quit talking for 5 or more minutes, said they would only replace the photo tray, and initially refused to replace any of the ink they had made us use up. Finally, after another hour and lots of arguing, Priya agreed to replace the ink also and have the parts shipped here in 2-3 business days. This printer could be great if it works correctly, but if it breaks or is faulty, dealing with the support personnel just isn't worth it. Trying to replace any part of this printer just gets you the run-around.

1,058 863 11 83
Message 2 of 2
Flag Post
HP Recommended

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

If you have other questions and concerns, please feel free to send me a private message.

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation