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pamarch2394
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Message 1 of 2
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How can I cancel Smart Friends online?

HP Recommended
Smart Friends
Microsoft Windows 10 (64-bit)

HP makes it difficult, if not impossible, to cancel Smart Friends online.  Phone calls to Smart Friends go unanswered, and HP's Virtual Agent is worthless for anything except cancelling ink subscriptions.  Meanwhile, HP sucks $15.89/month out of my bank account for a service I cannot use on a computer that died a year ago.

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Dragon-Fur
Level 16
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Message 2 of 2
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HP Recommended

@pamarch2394 

 

I don't know that you can cancel "online".

At the moment I was unable to find / pull the Terms of Service document to verify.

 

Regardless, the issue can be sorted.

Please wait for a response to my request for review.

 

Request for Review

 

  • I have submitted a request that someone review your question / concern.

 

Worth Noting

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  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Reference

HP SMARTFRIEND SERVICES

 

 

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Dragon-Fur

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation