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How can I contact

HP Recommended

I am trying to contact HP  I ordered a laptop on Jan 6th.  Update is conflicting.  Says it is still in Shanghai, but will be delivered by the end of the day today.

How does that happen?


I cant find a link to chat.

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HP Recommended



Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not post any private information in our public Community.

These people might be scammers trying to steal your information / money.



Our Community is not associated with any HP Sales or Service department.

We simply do not have any connection with the purchase or delivery process.


Assuming you purchased the device from HP Store,

Contact HP Store Customer Service to see if you can get an update.


New Product? Need Help? HP Online Store – USA – Customer Service

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.


Customer Service - Example


 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services




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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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