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LeeLikins
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How can the warranty on my relatively new desktop have expired 3 weeks BEFORE I purchased it?

HP Recommended
HP Pavilion 590-p0053w
Microsoft Windows 10 (64-bit)

I purchased my machine in early May, 2020. Yesterday, 07.31, 2020 it crashed while I was using it, and refused to boot back up. I am relativity tech savvy and  have been through every diagnostic test available multiple times (including trying to boot through the Command prompt) with no resolution. Also, each time I attempted a re-boot I got a different error code, to the extent that I quit even bothering to write them down. It's pretty obvious that my computer, for what ever reason, is toast. And I have owned it for less than 2 months.

 

Upon checking I see that the warranty on my machine "expired" in Mid-April of 2020, 3 weeks BEFORE I purchased the computer.

 

I have been a long-term (20+ years), highly stratified customer of HP, and I am sure they will rectify this situation, I just need to know how I should bring it to their attention. Thanks.

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @LeeLikins

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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