How do I cancel HP SmartFriend

[Particle9]

Unable to find a way to cancel my subscription to HP SmartFriend.  Phone numbers get me to phone trees or long waiting times and no real people.  I don't see any options to control my account.  I guess I could cancel my HP account altogether and cancel my credit cards to get away from HP automatic payments (which I thought I could cancel at some point -- apparently that is not true) -- that seems to be a burden.  Anyone been successful at cancelling an HP SmartFriend subscription??  Thanks.

[Jay_G24]

Hi @Particle9,

I'd like to help!

I understand you are unable to cancel HP Smart Friend.

As we do not have an option to cancel the service, I recommend you reach the HP Phone Support team.

Follow the instructions below to reach them:

1) Click on this link - https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Marissap]

Did you find a solution?? I need to cancel too and this is WAYYYY too many steps to cancel. Not easy at all. 

[sanjinaga]

I paid for the subscription using my credit card. Once I found out it is a useless (not as described) service, I spoke to my credit card company and canceled the payment and future subscription fee. However, you must still email HP and cancel the agreement. I tried to contact HP before speaking to my bank but no reply from HP so far. Hope that is helpful. I also posted a question (no response yet) in this community before I contacted credit card company.