I've had nothing but problems with this Deskjet - not least of all trying to contact someone to help solve the problems. Last problem it took me ages and I happened upon a chat line as I trolled through page after page - as HP don't advertise its extistence do they? Now I have another problem and I have spent hours trying to find the chat line again, but to no avail. This is the worst customer service I have experienced in recent time. Please can someone send me a link to the chat line? I will never buy another HP product.