How do I file a official complain?

[mswaminathan27]

Hello,

I am looking for a way/place to file an official complain, can't seem to find a way. Below are the details of my situation. 

I purchased a custom made laptop, when I received it the fan noise was really loud, so when I contacted HP, I was told to send it in for a service order, and they said it would take a while cause i would be using Ground delivery, and if I wanted it quicker I would have to extend my warranty for express delivery. Since I was in an urgent need of a laptop, I extended it, and was guaranteed I would get it back before the year ended. However, the packing materials was sent to me by ground, and now I am expected to receive it on the 7th, which it way over due. 

I am generally frustrated with the whole situation. I was left with no choice but to to extend my warranty, paid more, to get express delivery, to get my laptop on time, which I did not get. And the service is really bad, they are like oh don't worry your will get it soon whenever i contacted them, but I'm didn't and am not.  I mean the chat people were really nice, and I knew they had to follow protocols, feet like it was virtual system, which was frustrating but had no choice to use the chat cause when I call HP, I get put on hold for what feels like forever and sometimes get hung up on at times. And when I purchased the laptop, I made my intention clear that I needed the laptop before semester started, even paid extra $20 for 2-day delivery. And why do I have to use my warranty to repair a brand new laptop? I really do not understand. I wasted my money, time, and energy dealing with this situation, very very frustrating. 

And I cannot find a place/way  to file an official complain, so if someone can help me with that I would really appreciate it! Thank you! 

[asmita6658 · Accepted solution]

Hi @mswaminathan27

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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