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How does the HP support chat work?

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I opened up the HP chat, filled out the details and clicked "chat now" - the pop-up box then goes blank with nothing but an x in the top right corner. I get an email saying my case was created - but then what do I do?

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HP Support Agent
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Welcome to the HP Forums, I understand that you are trying to contact HP chat support.

I can help you to fix the issue with HP products if any.


If you need assistance for any HP product, I will be more than glad to assist you.

  • However, provide me the HP product details.
  • Brief me the what exactly the issue is?
  • Are you getting any error message?

Reply with the result of the above-mentioned steps, for further assistance.


I am an HP Employee

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