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WazzaRoo
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How to dispute a Warranty

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HP Pav PC
Microsoft Windows 10 (64-bit)

Help.. i brought a HP PC 3 days ago( Wednesday 9th Sept 2020), paid and picked, took out extra warranty care  etc.... took me 2 days of getting it set up and running, 3rd day ( today Saturday 12Sept2020),  checking out the HP office support tool, i found that the warranty on my machine ( noting i only had it for 3 days )  has only 10 months remaining...  when setting it up i was asked to enter details about  product care etc.. to varify this take and send in a picture of the sales docket to confirm the date and the machines serial number and product number....  

i tried to get help from the  robot agent, but it kept sending me in circles.. which was not helping me.....

question...what is my options......help !!

WazzaRoo...

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Echo_Lake
HP Support Agent
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@WazzaRoo

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

Click here: https://support.hp.com/in-en/document/c05084516 if link does not respond then open the link in incognito mode.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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WazzaRoo
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hI, after our last conversation, nothing has  happen,   no acknowledgement on  or if they had done their research into my dispute  about wrong warranty period...

case number,,5055420443....dated  20 Oct..2020

earlier i had sent  and got no reply

case number..5053505841.. dated  15 Sept.2020..

i purchased the  PC on 09/09/2020... the warranty states that i  purchased it on 06/06/2020..... i  can supply the purchase doc/receipts..

.. can you assist me.....?..  tks

 

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