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Hp Envy 17-T BW0011NR
Microsoft Windows 10 (64-bit)

Does anyone know how long it takes the repair centers to get parts in to repair the devices sent in?

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Hello @CWayne12134,

 

It really depends. I've once had to wait an additional 3 weeks due to part shortages but your situation may be different.

 

I did previously receive an automatic notification regarding a delay due to parts through email so you may receive one too depending on the service type and location.

 

If you have a case manager assigned to you, you could call him/her to inquire about any delays or you could call tech support and provide them with your repair case ID.

 

Hope your repair goes smoothly.

 

Best regards,

Eddy

While I will try my best to attend to the forum conversation, due to academic priorities, I may be unable to get back to your request or question. I apologize for any inconveniences and I appreciate any other experts or agents that may take over for follow-up discussions on my behalf...
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@CWayne12134

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
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