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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-29-2018 05:29 PM

HP Recommended
Product: Hp Envy 17-T BW0011NR
Operating System: Microsoft Windows 10 (64-bit)

Does anyone know how long it takes the repair centers to get parts in to repair the devices sent in?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2018 08:02 PM

HP Recommended

@CWayne12134

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP

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2 REPLIES 2

‎12-30-2018 11:28 AM

HP Recommended

Hello @CWayne12134,

 

It really depends. I've once had to wait an additional 3 weeks due to part shortages but your situation may be different.

 

I did previously receive an automatic notification regarding a delay due to parts through email so you may receive one too depending on the service type and location.

 

If you have a case manager assigned to you, you could call him/her to inquire about any delays or you could call tech support and provide them with your repair case ID.

 

Hope your repair goes smoothly.

 

Best regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎12-30-2018 08:02 PM

HP Recommended

@CWayne12134

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
Was this reply helpful? Yes No
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