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Mwine
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Message 1 of 2
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Hp mini Windows 7 starter black screen only cursor available

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My HP Mini will only power on if plugged into an outlet. Battery will not hold a charge.
When powered on, My HP mini Windows 7 Starter will only show a black screen with a white solid cursor on the top left corner. I can not get past that screen.
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Malygris1
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Message 2 of 2
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Hi there @Mwine,

 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.  I understand that your HP mini is not powering on unless plugged in.  I am happy to help with this.

 

Please post the full product number of your mini. See the following, if you need help with that information.  HP Desktop PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

Once I have the proper model, I can better assist you. Please let me know when you can.

Malygris1
I work on behalf of HP
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