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drerle
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I accidentally deleted necessary software. Now the picture frame won't work.

HP Recommended
df1010v1 Picture frame

Not having the instructions available, I put a folder of photos directly onto the df1010 picture frame and deleted the PHOTOS folder, which I assume had the operating system or something vital on it. Now nothing works.

The HP website has no available software or drivers listed, so I can't reload the deleted software.

Can you help me get this thing going again?

Thanks

Jay E

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Riddle_Decipher
HP Support Agent
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Message 2 of 4
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@drerle

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

As I understand you are unable to view pictures after you accidentally removed a software,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt to reseat the memory card to check if it works?

Have you attempted to reset the device?

 

While you respond to that, here's what you need to do, to reset the device (make sure to remove the external storage before initiating this service) :-

 

If you have changed function settings, using this feature will restore all settings to the factory pre-set defaults.

1. On the HOME screen, press to display the Setup Menu.

2. Select Reset to Factory Defaults, and then select Yes to reset, or No to leave current settings.

3. Press to return to the HOME screen.

 

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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drerle
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Turns out that the picture frame just took a very long time to process the pictures I loaded in the folder.

I had to unplug the picture frame from the computer too.

Eventually all the photos appeared on the picture frame.

In the end, the fastest way to put pictures on this device is to put a folder of photos into its disc image on my desktop.

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,992
Message 4 of 4
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@drerle

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad you found the solution for this concern, 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation