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02-29-2020 10:51 AM
I have been trying to get Custmer service and escalation team to follow through on what was agreed when I bought my printer. They will not provide the new ink promised even though it is mentioned in my file and a HP employee is listed. Please help me get this resolved. Thanks. Their customer service is terrible as nobody is authorized to complete the transaction as listed in my file.
02-29-2020 01:23 PM
My third email to the escalation team below
ISB Escalation Team
I have been mislead and this now needs to be resolved by HP. The persons name is in the file so you can contact him. I have spent more than an hour on this issue. Please escalate this to someone that can resolve this matter as you cannot and the 6 people I already talked to in technical support cannot either. You should see in my case that I am to receive ink along with a phone call on 2/24 which didn’t happen….the printer and ink cartridges have been recycled as your employee did not require an exchange. Please resolve this matter without wasting more of my time. I was to receive ink in exchange for the new ink from my old printer the file should reflect that. You must not be able to resolve problems so please forward this to some that can. Thank You. Lee Pearl
03-01-2020 06:56 AM
@leepear, Welcome to HP Support Community!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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I am an HP Employee
03-02-2020 06:35 PM - edited 03-02-2020 06:35 PM
tej1602...I received a pm from someone with three posts on this site stating they were an employee that would help me. I provided the information to that person but wonder why they don't have more posts to verify they are legit. I wait for your comment.
03-04-2020 12:54 PM
I received a call from a supervisor today 11:30 that asked all the same questions that others asked. I was away from my home and could not give the serial number of my computer. The Supervisor after 15 minutes on the phone told me he would need to move my issue to another person and that I would have to wait for another call. No reply to email here for a couple days either.