I can't find WHERE/HOW to ask HP if they called me about Trojan, or if I am getting scammed!

[robelle]

I received a call from a person that I could barely understand what she was saying, what I did get is that she was telling me I had Trojan trouble, that she was from H/P.   I am trying to ask HP if they called me but I can't find anyplace to ask them that question,  I am concerned that I may have received a call that was a SCAM.

[Paul_Tikkanen · Accepted solution]

Hi:

No one from HP will ever, ever call you out of the blue and tell you that your PC has a problem.

Even if somehow they know what model and serial number of the PC you have and tell you what it is, it is a scam, pure and simple.

I have gotten these calls several times.

[robelle]

Thank you, I appreciate the comments

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@Paul_Tikkanen wrote:

Hi:

No one from HP will ever, ever call you out of the blue and tell you that your PC has a problem.

Even if somehow they know what model and serial number of the PC you have and tell you what it is, it is a scam, pure and simple.

I have gotten these calls several times.

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[Paul_Tikkanen]

You're very welcome.

HP has released this bulletin regarding widespread scam tactics these folks are using...

https://h22207.www2.hp.com/us-en/document/c05404707

[robelle]

Paul, thank you very much for your great reply.  Sorry to be tardy in getting back to you, had a medical problem with family.  

Regarding the problem of people calling me and sounding like they were representatives of HP, I had never run into that kind of a situation in all my years.  Your information certainly gave me a heads up on what is going on and I will now learn to be more vigalent in the future.  THANKS AGAIN!:smileyhappy:

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.