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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-29-2019 01:09 AM - last edited on ‎03-29-2019 07:31 AM by Retired

HP Recommended

I tried to change my email address on Outlook to help prevent my name from being exposed due to a possible data breach in the future. However, I didn't realize that I only changed the display name, until after I changed the email address on my main account with the username Hyp3rDeath101. I set the email address to [personal information removed], and then the next time I tried to log into my account, I was unable to get the verification code. Due to this, my account is unable to be accessed. If there is any option that would let me choose to send the verification code to my phone number, please tell me how!

2 REPLIES 2

‎03-30-2019 04:55 PM

HP Recommended

@Hyp3rDeath1011,

 

Welcome to the HP Support Community! 

  • What account are you referring to? (Windows account, Instant ink or other)
  • What is the HP product you are using?
  • What is the operating system you are using?
  • What is the exact issue you are facing? 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎03-31-2019 10:45 AM - last edited on ‎03-31-2019 07:34 PM by Retired

HP Recommended

I am currently using my mobile device, a Samsung S9. My email address is [EDIT]. The exact issue is that I tried to change my email account's address to be more anonymous, making me safer. However, I am unable to log back into my HP Community account, as the verification code doesn't have any option to send the code to my mobile number.

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