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Reginald2
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I cannot login in our wifi when im connecting to the wifi it only restart my laptop please help me

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After i update all the updates in hp support assistant i cannot connect anymore in my wifi why?

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1 REPLY 1
The_Fossette
HP Support Agent
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Message 2 of 2
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Hi @Reginald2,

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues connecting to your wireless network.

 

Don’t worry, I’d love to help.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • What is the model of your computer?
  • What is the operating system you are using?
  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you to uninstall the wireless driver from device manager and install it from the below link.

 

http://hp.care/2nikIQ9

 

Here is how you can uninstall the wireless driver.

 

  1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Install:

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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