I need to file a complaint with HP regarding their printer and customer service

[queenofheartz44]

I have reached out to HP five or six times regarding their Print Anywhere service that my printer supposedly supports. I have never been able to use it, and all attempts to resolve the issue have failed. I am tired of explaining the situation to new representatives constantly, and in the last chat, the agent quit responding and left the chat. I want to know where I can file a formal complaint and possibly get a refund for this printer that will not do one of the biggest features I was after.

[Anand_Andy]

Hi @queenofheartz44,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY Inspire 7955e All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

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