I’ve called 7 times because I keep being overcharged

[Over_this]

Hello I have called multiple times and received no help. I’ve been told I deserve a refund but I keep getting charged more instead. I keep this because I need the services I hate that Hp has become a company that doesn’t value their customers. I have to call multiple times before I can get help.
I have been hung up during transfers or while the rep is “speaking to a manager”. I’ve waited on hold for hours. I have owned ho computers and products for years but the customer service goes down more and more each year. I hate supporting a company that doesn’t value its employees at all. They outsource the labor when they could be giving jobs to Americans. I’m tired of this lying company.

[Irwin6]

Hi @Over_this,

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your instant ink account charges.

We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP instant ink support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support