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12-01-2020 08:35 AM - edited 12-01-2020 08:42 AM
I purchased a laptop that costs $370. I went through the checkout process and everything confirmed that the laptop costs $370. In the final step of the checkout process, I reviewed my order and it still said the laptop costs $370. After I submitted the order, for some reason the order cost was $440. There was no indication during the checkout process that the cost of the product increased. I have screenshots clearly indicating that the price throughout the checkout process was $370. I am trying to call HP to rectify this issue however I have now been on hold for an hour and a half and still haven't reached a human. This is extremely frustrating, not to mention illegal. This is a classic case of false advertising utilizing bait and switch which is both a $500 federal and state offense. I would appreciate it if someone from HP reaches out to me, otherwise, I will pursue action with my bank and/or legal action.
12-01-2020 08:55 AM - edited 12-01-2020 09:44 AM
Edits - Clarify / Simplify the content - remove cautionary content.
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12-01-2020 09:14 AM - edited 12-01-2020 09:16 AM
Dragon-Fur, if you can provide another way of contacting Customer Care that doesn't involve sitting on hold for 2+ hours now (and still waiting), that would be appreciated. Otherwise, I will keep shouting wherever I can in order to get HP's notice before I take further action.