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IKatz101
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I was charged an extra $70 on my purchase and I can't reach customer support to rectify this

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I purchased a laptop that costs $370. I went through the checkout process and everything confirmed that the laptop costs $370. In the final step of the checkout process, I reviewed my order and it still said the laptop costs $370. After I submitted the order, for some reason the order cost was $440. There was no indication during the checkout process that the cost of the product increased. I have screenshots clearly indicating that the price throughout the checkout process was $370. I am trying to call HP to rectify this issue however I have now been on hold for an hour and a half and still haven't reached a human. This is extremely frustrating, not to mention illegal. This is a classic case of false advertising utilizing bait and switch which is both a $500 federal and state offense. I would appreciate it if someone from HP reaches out to me, otherwise, I will pursue action with my bank and/or legal action.

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IKatz101
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Dragon-Fur
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@IKatz101 

 

Edits - Clarify / Simplify the content - remove cautionary content.

 

Our Community is not - not in any way - connected to any business department within HP that sells, services, or provides customer service.

 

Our Community is comprised of volunteers - people who own and use HP devices.

 

You do want to speak with HP Store / Sales or Customer Service.

 

Observation:

The Store and Customer Service are VERY busy - expect delays.

 

New Product? Need Help? HP Online Store – USA – Customer Service

 

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

Select a subject type

 

OR

Select a subject type

 

OR

Select Home and Home Office products > (Next) Select the type of order / information you seek

 

 



Thank you for participating in our HP Community .

We are a volunteer community workforce dedicated to supporting HP technology.

 

 

 

 

Dragon-Fur

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IKatz101
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Dragon-Fur, if you can provide another way of contacting Customer Care that doesn't involve sitting on hold for 2+ hours now (and still waiting), that would be appreciated. Otherwise, I will keep shouting wherever I can in order to get HP's notice before I take further action.

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Dragon-Fur
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@IKatz101 

 

Sorry for the confusion.

We are not a business unit of HP.

I have edited my first post to clarify.

We cannot create a faster path for you to contact the HP Store > Customer Service.

 

 

Dragon-Fur

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation