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hammerRing
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Incomprehensible

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I just spent 2 hours and 12 minutes talking to 7 different HP reps in various parts of the world to simply return a faulty docking station.  In contrast, it took me less than 8 minutes to purchase the unit...go figure.  Moreover, each rep I spoke to required the same amount of information...service ticket number, order number, serial number, product number, name, address, and email address.  It seemed as if no one was documenting the information and passing along to the next rep.  In EACH instance, I had to repeat myself 2 or more times since everyone I spoke to hardly understood, or for that matter, spoke english.  This marks the 3rd time in less than 6 months since purchasing my laptop and docking station that I have had to go through this process.  I have had horrible customer service in the past, however my experience with HP is unsurpassed.  I was provided a site to lodge a formal complaint and of course the site did not exist.  I was warned in advance about HP customer service...lesson learned.  I will never voluntarily purchase another HP product. This forum, is in part, a place to make suggestions.  I have 2.  First, hire and train reps THAT SPEAK ENGLISH. Second, never by an HP product.  Good riddance! 
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WendyM
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Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:

http://welcome.hp.com/country/us/en/wwcontact_us.html

This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.

Thanks!

Wendy M - HP Support Forums Moderator

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