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erico
Level 17
Level 17
47,969 42,208 4,647 12,420
Message 1 of 4
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Incorrect Maintenence & Support guide

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Hi,

The web support portal for the  dv6-1236eo notebook has incorrectly listed a Service & Maintenence guide  in the manual download section.


Considering that both CPU and Chipset on the system board happen to be AMD and not Intel, that makes it the wrong manual.

 

Can this oversight be corrected so I may provide accurate advice to a forum member who is requesting information? 

 

Here is the specification for the notebook and here is the page where the Service & Maintenence guide are. This is the Service & Maintenence guide.

 

Kind regards,

erico




I am not an HP Employee.
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rcspencer
Level 9
804 727 111 58
Message 3 of 4
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Hi erico,

 

I believe the correct MSG for that SKU is linked below:

 

http://h10032.www1.hp.com/ctg/Manual/c01744837.pdf

 

We are working to get the correct links posted for this model.

 

R

I am an HP Employee.

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3 REPLIES 3
SedonaF
Retired
Retired
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Message 2 of 4
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Hi erico, 

 

Thanks for bringing this to our attention.  I'm going to pass this on, and I'll get back to you when I hear something back. Hopefully someone will look into it asap.

 

Regards,

 

SunshineF

 

 

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rcspencer
Level 9
804 727 111 58
Message 3 of 4
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Hi erico,

 

I believe the correct MSG for that SKU is linked below:

 

http://h10032.www1.hp.com/ctg/Manual/c01744837.pdf

 

We are working to get the correct links posted for this model.

 

R

I am an HP Employee.

View solution in original post

erico
Level 17
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Level 17
47,969 42,208 4,647 12,420
Message 4 of 4
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@rcspencer wrote:

Hi erico,

 

I believe the correct MSG for that SKU is linked below:

 

http://h10032.www1.hp.com/ctg/Manual/c01744837.pdf

 

We are working to get the correct links posted for this model.

 

R


Thanks for your response.

I was able to provide an accurate  answer to the members question because of it.

 

Best regards,

erico




I am not an HP Employee.
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