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Anita_70
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Message 1 of 2
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Incorrect warranty start date

HP Recommended
HP Pavilion 14-dh1000 Convertible x360 PC series (6UR22AV)
Microsoft Windows 10 (64-bit)

Like so many others on this forum, my new HP Pavilion laptop has the wrong warranty start date.

The laptop was only purchased on 05th August 2021. However the start date of the warranty is 22 March 2021.

Obviously I would like this corrected.

 

Before anyone asks. Yes I can prove it.

 

Thanks in advance

Anita

1 REPLY 1
Paul_Tikkanen
Level 21
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Message 2 of 2
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HP Recommended

Hi, Anita:

 

This is a peer to peer forum, not HP customer support.  We do not work for or represent HP.

 

For whatever reason they do it, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So the more time the PC sits unsold, the less time remains on the warranty.

 

Watch the video below for how to get the warranty start and end dates adjusted.

 

How to Submit a Dispute to Validate Your Warranty | HP Support | HP - YouTube

 

Here is the link to the online warranty dispute form...

 

HP PCs, printers - Dispute a warranty status | HP® Customer Support

 

Here is the link to contact HP customer service in India...

 

Contact HP | HP® India

 

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