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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-26-2011 08:57 AM

HP Recommended

I just wanted to give some feedack on what seems to be a lack of integration of services being provided by HP. I am not sure why people with carepaq warranty can't use the chat feature or why support people can't locate carepaq registration. Clearly the left hand doesn't talk to the right hand but it is more than frustrating considering one has paid the premium price for more than a standard warranty.

 

Why wouldn't HP put HELP in the chat with a support feature? I know I have a warranty but HP chat doesn't think so. So I am stuck having to call each time? I have found the same to be true with regards to the check warranty status feature as well.

 

HP should provide a separate or alternate method for carepaq customers like they used to do a few years ago. You are INVENTING  backwards!

2 REPLIES 2

‎06-26-2011 12:46 PM

HP Recommended

Welcome to the HP Consumer Support Community.

This feedback forum is specifically for feedback about the HP forums.  This is a peer-to-peer community for customers to connect and share solutions regarding their HP products. If you have additional or direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns about using the forum, please feel free to send me a private message.

Thank you.

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‎06-27-2011 10:25 AM

HP Recommended

Do you people actually read your own stuff?

 

I challenge you to Click on your link then spend another 2 hours navigating what HP doesn't provide, FEEDBACK FORUM! or better yet, a mechanism to vent complaints.

 

You people need to really read what people are writing and stop postings those same old gimp messages about how this is for forum feedback only.

 

People need and want an real forum to post real complaints and feedback. My $.02 worth is that perhaps you can add that to these forums as my feedback for your forum

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