I just wanted to give some feedack on what seems to be a lack of integration of services being provided by HP. I am not sure why people with carepaq warranty can't use the chat feature or why support people can't locate carepaq registration. Clearly the left hand doesn't talk to the right hand but it is more than frustrating considering one has paid the premium price for more than a standard warranty.
Why wouldn't HP put HELP in the chat with a support feature? I know I have a warranty but HP chat doesn't think so. So I am stuck having to call each time? I have found the same to be true with regards to the check warranty status feature as well.
HP should provide a separate or alternate method for carepaq customers like they used to do a few years ago. You are INVENTING backwards!
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