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sbodea43
Level 4
130 85 2 2
Message 1 of 5
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Is the following a scam using HP as sender?

HP Recommended
Office Jet
Microsoft Windows 10 (64-bit)

I got this email and it's the second time I received it.  Since I don't order printing jobs from HP, I suspect it is a scam.  

 

Please advise.

 

 

ePrint Job Received
 
Inbox
x
 
 
 
donotreply@hpeprint.com
Feb 2 (1 day ago)
 
to me
Gmail couldn’t verify that hpeprint.com actually sent this message (and not a spammer).  Learn more
 
   
Thank you for using HP's ePrint service. Your print job has been received and prepared for printing.

If the job does not print, make sure:
1. The printer's email address was entered correctly
2. The printer is online
3. You have permission to use the printer
4. Total size of all attachments does not exceed 10MB
5. Total of 10 attachments or less

Please note that a print job might be delayed by slow email delivery or a slow Internet connection.

For additional ePrint troubleshooting information, see this support page: www.hp.com/go/eprinthelp

HP Connected account owners can turn off ePrint job status emails at www.hpconnected.com. NOTE: HP Connected is not available in all regions. Sign into your account at www.hpconnected.com, select the “Settings” button for your printer on the Devices tab, enable the “Allowed Senders Only” option in printer settings, and remove the checkmark from “Enable email notifications for ePrint activity” option. NOTE: This option is not available in regions where HP Connected is not available.
 



 
 
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4 REPLIES 4
Barachiel
Retired
Retired
6,247 6,228 314 468
Message 2 of 5
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HP Recommended

Hi @sbodea43 ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

 

In the meantime, please try the steps mentioned below:

 

HP ePrint is a secure cloud-based service that lets you print from anywhere with an active Internet connection. Simply email the document or photo you want to print directly to the printer.

 

If you didn't want to use it, you can always disable it in the printer itself by pressing the e-print button.

 

Follow this link for more details. 🙂

 

Please reply with the details for further assistance.

Eager to help!

Barachiel
I am an HP Employee

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sbodea43
Author
Level 4
130 85 2 2
Message 3 of 5
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HP Recommended

That doesn't answer my question. Since I didn't order any printing from HP to be done by HP and sent to me, I figure that I am getting scam letters from other than HP. So, that is what I want answered about that Scam letter.  Sue

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Barachiel
Retired
Retired
6,247 6,228 314 468
Message 4 of 5
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HP Recommended

Hi @sbodea43 ,

 

Thank you for responding,

It's great to have you back 😉

 

I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

 

Response times may vary by region. 

 

Please send a Private Message, if you aren't contacted within 4-5 business days.  

 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

 

And Feel free to post your query for any other assistance as well, 

 

It's been a pleasure interacting with you and I hope you have a good day ahead.

Barachiel
I am an HP Employee

sbodea43
Author
Level 4
130 85 2 2
Message 5 of 5
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Ok Thank you. I look forward to the response. Sue

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