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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-26-2021 01:44 PM

HP Recommended

Has anyone had issues ordering their laptop from the HP Web Site.  I ordered mine back in December and added the 3 year w/Accidental Warranty for $139.  The price was inflated from the original price so I assumed it included the warranty.  I did not receive a build email until the laptop shipped but I did take a screenshot and turned it into a PDF to show what it was that I ordered and what the price was before I hit the Build It Now button.  The price was only $700 some dollars but my load was for $964 so again, assumed it was because of the warranty.  On January 6th I got my laptop.  The following week I had some issues where my work application would not launch and called support.  They said I needed a special warranty for their support and it was $14.99 now and then $14.99 a month.  I told them I had the additional three year warranty and they said I did not.  I said I did and the rest is history so I have been battling with HP and PayPal and finally did an official dispute the beginning of March which today was declined.  Has anyone else had these kinds of issues.  I'm beside myself as to what to do as have gone back and forth with PayPal, HP and Tech Support with no resolution.  Thank you.

2 REPLIES 2

‎03-27-2021 05:42 AM

HP Recommended

@dadamato

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎03-27-2021 05:43 AM

HP Recommended

@dadamato

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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