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The last time I ordered an HP Pavillion I had the same issue, so it appears there has been no improvement to HP's customer service - which is very disheartening.  Five years ago I ordered AND PAID FOR an HP that came delivered not to spec.  When I tried to resolve it with HP I got the run around for days and finally gave up.  They didn't even offer to reimburse me for what I had paid for and they didn't provide.

Now I've ordered an HP Envy and want to make a change to the hard drive before they build it.  There solution is that they build it, ship it, then I return it, order another one and then wait for them to build it again.  ??!!  Am I missing something here?

My first call to customer service entailed me being on hold for 15 minutes only to have the CS rep come back on and say her computer was down and she could not help me.  Then I called back and tried again, only to be put on hold for 20 minutes and then disconnected.  Called back a third time and was told the above solution and when I asked to take the survey at the end of the call - was promptly disconnected again.


So, HP - how do we let you know what a terrible job your CS is doing and how inefficient your system is?  You are wasting monies paying for someone to build me a computer I'll return - and at this point I don't know that I will reorder because of the delay you are causing me.  Was it worth it?

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Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

If you have other questions and concerns, please feel free to send me a private message.

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