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Laptop fire

HP Recommended
Example: Pavilion dv4
Microsoft Windows Server 2016

Our laptop exploded and we had a fire. Our smoke alarm woke us up, fortunately. We can't seem to connect with anyone at HP who can provide a resolution. We keep getting transferred. Does anyone have advice on this?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@KJ_

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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