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PnkJazz
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Laptop order being shipped back without my consent

HP Recommended
Pavilion 15
Microsoft Windows 10 (64-bit)

Hello there.  This week I placed an order for a new HP Pavilion 15 laptop.  It shipped out on Friday via FedEx Home Delivery.  However, as of Saturday night, the FedEx tracking shows that the shipper requested that it to be shipped back.  I never requested a return.  What is going on?  Apparently it was shipped by Ingram Micro.  Why would they request it to be shipped back without my consent?  Could the Sunday delivery be a problem for them?  Might as well switch to UPS if Sunday deliveries are a problem.

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KrazyToad
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HP Recommended

@PnkJazz

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I understand your concerns

 

I will escalate your case to HP's regional team and a case manager will reach out to you and sort this out

 

Please check your Inbox

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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