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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-20-2020 02:06 PM

HP Recommended
Product: HP Laptop -15t-dy200
Operating System: Microsoft Windows 10 (64-bit)

I ordered a customized laptop and it's been stuck in processing for a month. I understand it takes a while to complete customized laptops orders by why has it been stuck in processing for so long?

2 REPLIES 2

‎12-20-2020 07:40 PM

HP Recommended

I did a bit of digging and it turns out that HP's site tracking isn't being updated right after shipping out the product. It's possible that your laptop was already shipped and is currently in customs like mine is. I heard that it's helpful to sign up for Fedex Delivery Manager. I think that lets you know if you've got a package coming your way. It's a lot faster than the onsite tracking HP is using right now.

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‎12-31-2020 12:06 PM

HP Recommended

@nikki2025

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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