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Mo0403
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Message 1 of 3
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Solved!

Laptop stuck in Shanghai, China 2021

HP Recommended
OMEN Laptop
Microsoft Windows 10 (64-bit)

My laptop was shipped on Feb 20. After that, it has been stuck in the FedEx local facility in Shanghai, China since Feb 20.  FedEx shows that it can be delivered on the 26th, but the laptop is still in Shanghai. My friend and I bought the same model laptop on January 9, and we did not receive our laptops by February 26th. We are really frustrated about this. 

It seems that my friends and I are not the first to encounter this kind of problem. At the same time, I think this kind of accident has a bad influence on brand reputation.

I hope someone can help me.

 

Saturday, Feb 27
3:58 AMIn transit
SHANGHAI
2:22 AMIn transit
SHANGHAI
2:19 AMInternational shipment release - Import
SHANGHAI
Friday, Feb 26
11:00 PMAt local FedEx facility
SHANGHAI
11:00 PMIn transit
SHANGHAI
Thursday, Feb 25
11:00 PMAt local FedEx facility
SHANGHAI
11:00 PMIn transit
SHANGHAI
Wednesday, Feb 24
11:00 PMIn transit
SHANGHAI
4:54 AMAt local FedEx facility
SHANGHAI
Tuesday, Feb 23
11:00 PMIn transit
SHANGHAI
4:08 AMAt local FedEx facility
SHANGHAI
Monday, Feb 22
11:00 PMAt local FedEx facility
SHANGHAI
11:00 PMIn transit
SHANGHAI
Sunday, Feb 21
10:48 PMAt local FedEx facility
SHANGHAI
Saturday, Feb 20
10:00 PMAt local FedEx facility
SHANGHAI
10:00 PMIn transit
SHANGHAI
Friday, Feb 19
11:00 PMAt local FedEx facility
SHANGHAI
11:00 PMIn transit
SHANGHAI
6:55 PMInternational shipment release - Import
SHANGHAI
1:26 PMLeft FedEx origin facility
KUNSHAN
10:09 AMPicked up. Package received after FedEx cutoff
KUNSHAN
Monday, Feb 15
10:17 PMShipment information sent to FedEx
KUNSHAN
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2 REPLIES 2
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 3
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@Mo0403

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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Mo0403
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Message 3 of 3
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Thanks for your reply, I have received the laptop and it  arrive on March 1st.

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