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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-18-2020 06:19 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop
Operating System: Other

Has anyone else received shipment updates from their laptop purchase over Cyber weekend? I purchased my laptop Nov. 27th with an expected shipment date of December 16th.

I have received no email with updated shipping/tracking information.

The site says that, 'should there be a delay, you will be advised through email the business day after your Estimated ship date.' It has been two business days and I have received no such email. 

The site also says that, 'should there be a delay it also will be reflected on the confirmation when you log in,' but of course it does not show any updates either.   

 

 

1 REPLY 1

‎12-18-2020 09:24 PM - edited ‎12-18-2020 09:25 PM

HP Recommended

I'm in the same boat that you are. It's shocking that a company as large and successful as HP doesn't have a working status system and that they leave paying customers completely uninformed! I would understand if this were a smaller company or the year was 2003 but this is borderlining incompetence and approaching negligence.

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