• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-30-2009 11:48 AM

HP Recommended

Hi all HP fans!

 

I really wonder why not HP Support Forum is not categorized by every product model or at least model series to help customers post issues in apropriate group and helpers don't get confused in thousands of unrelated questions.

 

 Regards

AlizzA

1 REPLY 1

‎11-02-2009 06:20 PM - edited ‎11-02-2009 06:24 PM

HP Recommended

Because they don't care...

 

I've been a service tech for 18 years repairing HP products, from Laserjets to Designjets and I used their technical support web site and phone support for help when I was stuck.

 

In the early years Tech Support was great! They were a knowledgeable and helpful team of bright people.

 

This was when HP had direction and vision.

 

They cared about the customer, the customer's satisfaction and the companies image.

 

Not any more.

 

Just look at the piles and piles of ticked off people ranting about HP's Customer Support...it's shameful!

 

HP pumps out new products faster than ever, dropping support for relatively new products and leaving customers and 3rd party support providers out in the cold.

 

They put up self-help websites like this one to make themselves feel better.

 

We've moved on to Canon products and let me tell you...we've never looked back!

 

Customer and tech support are second to none as well as the products!

 

 

Message Edited by MudSlinger7 on 11-02-2009 05:24 PM
Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.