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Let's ask HP to categorize support forum for every product model or at least every model series

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Hi all HP fans!


I really wonder why not HP Support Forum is not categorized by every product model or at least model series to help customers post issues in apropriate group and helpers don't get confused in thousands of unrelated questions.




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Because they don't care...


I've been a service tech for 18 years repairing HP products, from Laserjets to Designjets and I used their technical support web site and phone support for help when I was stuck.


In the early years Tech Support was great! They were a knowledgeable and helpful team of bright people.


This was when HP had direction and vision.


They cared about the customer, the customer's satisfaction and the companies image.


Not any more.


Just look at the piles and piles of ticked off people ranting about HP's Customer's shameful!


HP pumps out new products faster than ever, dropping support for relatively new products and leaving customers and 3rd party support providers out in the cold.


They put up self-help websites like this one to make themselves feel better.


We've moved on to Canon products and let me tell you...we've never looked back!


Customer and tech support are second to none as well as the products!



Message Edited by MudSlinger7 on 11-02-2009 05:24 PM
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