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ImpPerson
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Message 1 of 6
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Live Chat not available?

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So I'm trying to get livechat to work on a (on warranty) slate I need to send in for repair, but it doesn't work. It looks like an option I can use, but nothing happens when I try to use it.

I'd much rather an online way of contact because I tend to be very nervous and uncomfortable on the phone.

(I tried on IE and Chrome, so far)

 

(for the record, a piece seems to be loose in the charging dock, therefore I can't charge the tablet.)

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george-p
Retired
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Message 2 of 6
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Hi @ImpPerson ,

 

I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.


Regards,
George

 

 

I work for HP
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kitten2029
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Message 3 of 6
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Live chat is not working for me either.

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Requiem13
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Message 4 of 6
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I have been trying for two days to connect to chat and it's always saying that it's not available.  

Did they give the employees the week off or are they offline???

It would be nice if they would at least post a message letting us know when they plan to be available again.

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Stu-e
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Message 5 of 6
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Same here.

Live chat nothing happening.

I'm trying to contact support about a fault.

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Rainbow23
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Message 6 of 6
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@Stu-e,

Thank you for posting your query.
 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.” 

 

Thank you for visiting the HP Support Forum

Rainbow23
I am an HP Employee

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