• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-11-2015 05:36 PM

HP Recommended

Hi,

 

I've been trying to organise a return for a product over the last few days but I haven't been able to access live chat. It always comes up as not responding. Is there a fix for this?

 

Cheers.

4 REPLIES 4

‎02-11-2015 06:24 PM

HP Recommended

Hello, and Welcome to the HP Support Community!

 

Who are you trying to chat with?   HP Tech Support, or the HP Online Store?

 

What device are you using, which OS, and what kind of browser??

 

They are separate entities...

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
Was this reply helpful? Yes No

‎02-13-2015 12:06 AM

HP Recommended

I'm trying to contact live chat so I can return a battery which didn't fit my laptop, so Refunds & Exchanges.

 

I'm on a Windows PC using Firefox. Thanks for the reply!

Was this reply helpful? Yes No

‎02-13-2015 07:25 AM

HP Recommended
@ironcrab wrote:

I'm trying to contact live chat so I can return a battery which didn't fit my laptop, so Refunds & Exchanges.

 

I'm on a Windows PC using Firefox. Thanks for the reply!

This is not the correct Forum - we are mostly a group of Volunteers who offer tech support, not sales support.

 

You need to go to the website that you purchased the item from.  Perhaps the "Contact Us" link at the bottom of each page there can provide an alternate method to contact them if their chat module is still not working.

 

WyreNut

 

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
Was this reply helpful? Yes No

‎08-03-2015 03:09 PM

HP Recommended

Trying to get HP technical support.  It is not working. I am on Firefox and an HP Pavillion Notebook.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.