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ironcrab
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Live chat down?

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Hi,

 

I've been trying to organise a return for a product over the last few days but I haven't been able to access live chat. It always comes up as not responding. Is there a fix for this?

 

Cheers.

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WyreNut
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Hello, and Welcome to the HP Support Community!

 

Who are you trying to chat with?   HP Tech Support, or the HP Online Store?

 

What device are you using, which OS, and what kind of browser??

 

They are separate entities...

 

WyreNut

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ironcrab
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I'm trying to contact live chat so I can return a battery which didn't fit my laptop, so Refunds & Exchanges.

 

I'm on a Windows PC using Firefox. Thanks for the reply!

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WyreNut
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@ironcrab wrote:

I'm trying to contact live chat so I can return a battery which didn't fit my laptop, so Refunds & Exchanges.

 

I'm on a Windows PC using Firefox. Thanks for the reply!


This is not the correct Forum - we are mostly a group of Volunteers who offer tech support, not sales support.

 

You need to go to the website that you purchased the item from.  Perhaps the "Contact Us" link at the bottom of each page there can provide an alternate method to contact them if their chat module is still not working.

 

WyreNut

 

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
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kitten2029
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Trying to get HP technical support.  It is not working. I am on Firefox and an HP Pavillion Notebook.

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