Login = Taken to Same Post Reply

[KenEsq]

Whenever I login to the HP forums no matter what machine or what browser I'm using I am always taken to a reply form for a post I once made. It doesn't matter if I am logging in after trying to reply to a different post.

I have cleared my cache, cookies, and as I stated earlier this is happening on IE, Chrome and Safari on different Windows machines and Android.

[Russel-E]

Hi @KenEsq ,

I've asked the Admins to look at it and I'll get back to you when I get some concrete answers! 🙂

Thanks for letting us know,

Russ

[Lou-Stule]

From the time stamp, I've assumed this is a recent phenomenon for you. Nearly a month ago, I experienced the same symptom briefly (on another vendor's forum! Are H1B developers reverse-engineering each other's code?) Before I had a chance to report it, the problem was 'self-correcting' but I might have inadvertently helped my cause during troubleshooting;  I cannot say for certain which of the following may have actually helped:

Toggle the "Remember me..." option on the login screen;

Login via initiating a reply to a new  thread;

Login via the "view" link in an email notifying you of an update...

(Woo, you use a lotta browsers, Ken! I try to limit myself to IE and Safari routinely , because when I launch one fron the 2nd tier, it's likely to bug me about an "Important Update" — feels like I unintentionally joined somebody's breakfast club.)

Good luck!

[KenEsq]

Thanks, I'll give it a try.

I've had the problem for a few months, but haven't had the time to report it. It finally bugged me enough today to try a number of different things. I'm going to give your suggestion a shot.

We use a lot of browsers here to make sure our sites are working properly.

Update:

Ugh, no luck...still getting sent to a reply for a post I did months ago. I wish I could delete that post and see what happens, but that's not an option.

Thanks, anyway.

[Russel-E]

Hi @KenEsq ,

Are you using this URL when you're trying to log into the forum?  www.hp.com/supportforum 

[KenEsq]

Yes, but it doesn't matter what url I use to get to the forums...for instance clicking the "reply" button on a forum post or from within an email alert I always get taken to a thread that I started long ago. Always the same thread.

[WyreNut]

In the spirit of TroubleShooting, what happens when/if you create a new "test" account?   Does it work correctly, or glitch also?

Just trying to narrow down the issue...

WyreNut

[Lou-Stule · Accepted solution]

@ KenEsq: I have been thinking this is a server-side issue, but after re-reading the thread, I'm not so sure... Anyhow, I'd like to suggest a test which could eliminate lots of possibilities and narrow the focus for additional trouble-shooting; here's how:

Log into your HP forum account, and temporarily change your password to something awkward;

Next, give those temporary login credentials to a semi-trusted associate outside of your work circle, and ask that person to log into HP forums from a computer and  ISP you have never previously used to access HP forums (you could also do this yourself, from a store demo or public library computer after work). The point of this, is to eliminate cookies,  web plugins or router caching on/from machines you typically use, as possible contributors or culprits. The results will probably reveal whether you or HP IT has additional homework ahead. After you have the test result, you can restore your password to its prior value. I won't outright recommend this, but —  if you trust the security on the alternate login machine and its LAN, then you might dispense with the temporary password rigmarole...

Bonne chance!

[KenEsq]

I believe I actually figured the issue out. It wasn't  cookies, cache or any of the browsers. LastPass was actually the culprit. When it saved my password it was actually somehow redirecting me back to the reply page for that old post. It should have only been entering in user name and password. Somehow it was changing the actual url.

This might be a bug on the server side as I've never seen that from Last Pass before, and it's possible, I guess that it could be exploited.

Anyway, I deleted the profile for the site in LastPass, then logged in manually at the entrance to the site and then re-saved it within LastPass and it seems to be working.

[Lou-Stule]

Yeah, that has happened to me as well — more times than I'm willing to admit to here. After a few months, those handy little add-ons blend into the landscape so well, they're apt to be overlooked when I'm rounding-up suspects...

Congrats on your good sleuthing, and thanks for potentially saving other LastPass users from having to struggle thru much troubleshooting. Imo, it's not cheating to have posted the "Solution" to a problem you originallly posted. Please mark your post "Solved" so other forum visitors can find the answer more quickly.