MODERATORS - Replies marked as spam

[Bob-99]

Moderators - I replied to two similar questions in the Notebook Audio section with a possible solution to the problem that I found on my own. Both replies were marked as spam and removed. There is nothing "spammy" in either reply. Please allow the replies to be posted. Obviously multiple users are having the same problem, and my solution might help them.

It would also be helpful if you can tell me why my replies were marked as spam, so I can try to avoid the problem in future posts. It would be even more helpful if you would fix your spam filter so that it doesn't mark unoffensive technical posts as spam.

Here are the links to my two replies that were marked as spam.

https://h30434.www3.hp.com/t5/Notebook-Audio/Speaker-and-Mic-are-being-muted-disabled-seemingly-rand...

https://h30434.www3.hp.com/t5/Notebook-Audio/Internal-microphone-cuts-out-when-in-online-meetings/m-...

[kevin-t]

Something in your post triggered our filters which was why the system marked it as spam. We are currently looking into this as I see nothing in your post that should've been flagged.

I have restored your two posts.

[Bob-99]

@Kevin-t or any moderator: On Friday (4/3) user kudra75g posted a second reply to the first thread mentioned in my post above. His first reply on Friday appears in the thread, but not his second reply. I know that he posted another reply because I got an email saying that he posted it. When I click the link in the email I get a big red banner that says "The message you are trying to access is not available." I assume that kudra75g's second post got swallowed by the spam filter.

Please restore kudra75g's second post. It might be helpful to other people who are having the same problem (which HP is apparently in no hurry to fix). Here is the link to the missing reply.

https://h30434.www3.hp.com/t5/Notebook-Audio/Speaker-and-Mic-are-being-muted-disabled-seemingly-rand...

You really need to fix the spam filter so it doesn't remove perfectly valid and useful replies. In Kevin-t's post above from last Monday, almost a week ago, he said you were looking into the problem with the spam filter. Have you found the problem? When will it be fixed? Until the spam filter is fixed, someone should be reviewing all the posts that are removed by the spam filter and quickly restoring the ones that are not spam. It is a serious disservice to customers to remove posts that might help resolve a problem.

[kevin-t]

I have restored kudra75g's post after reviewing it. This should've been reviewed earlier and I will be working on addressing this with the rest of the moderation team. Thank you.

[Bob-99]

It looks like the post that you restored didn't stay restored. It's not there now.

[OscarPerth]

My first posting was marked as spam! I imagine because I had included a link to an external web site.