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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-05-2020 03:12 PM

HP Recommended
Product: HP Envy - 13-ah0001na
Operating System: Microsoft Windows 10 (64-bit)

Only 5 months after my warrenty expired, and 17 months after I purchased the laptop, my HP Envy 13 started repeatedly showing blue screen errors. I tried to solve the problem myself but was unsuccessful. I recently spoke to HP about the issue and they decided the only way to fix the issue was to send the laptop in for repair at a cost of £440.

 

I am extremely dissappointed with HP as I feel I have every right to expect an £800 laptop to last longer than 18 months, especially when you consider the fact that it had had very light use throughout those months. I would like to make a complaint to HP but I cannot find a way to do so.

 

If anyone has a link or contact details I would be extremely grateful. 

1 REPLY 1

‎11-23-2020 01:26 PM

HP Recommended

@MWMP

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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