I purchased my hp laptop on 5/2019. Around christmas 2019 my hard drive went. I am pretty sure that the manufacturers warranty is for 1 year. When I check my warranty it says its expired as of July 2019. I've sent in two disputes with my proof of purchase and still have not heard anything back. I guess I'm just at loss and don't know what to do next. I would really like my computer fixed. Any help would be appreciated.
Once you got a live person on the line. Kindly inform them that you have a warranty dispute. You will be given a case number and they will shoot an email. Kindly reply to the email and attach a proof of purchase.
Proof of purchase includes:
Name of the store
SN and PN
Date of purchase
All stated above should be in a clear copy of either picture or scan
Once your Proof has been validated. You will a received an email for confirmation.
Validation would last for 2-3 business working days then the warranty will reflect on HP websites and database on the next 5-7 business working days.
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