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Eric1234
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Mismatch between ordered item and delivered item

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Hi,

 

I am here as i got horrible experience with HP.

I orderd a desktop march 20th which was delivered may 6th.... far beyond the announced 14days.

 

When i received the box, i was not allowed to open the box to check the items. Once delivery team gone, i open the box, switched on the desktop and it was fine until i realized that 2 video ports were missing, including the VGA. Only the HDMI was present.

 

Fortunately i got a pdf print of the specifications, but the support despite of pictures and the pdf denies that two video ports were supposed to be delivered. It is implied i am lying to HP as the CURRENT description of the desktop mentions only one video port. who to believe? obviously not the customer.

 

What kind of services is it?

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Welcome to the HP Consumer Support Community. This is a peer-to-peer community for customers to connect and share solutions regarding their HP products. If you have additional or direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message.

Thank you.

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