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Mismatch between ordered item and delivered item

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I am here as i got horrible experience with HP.

I orderd a desktop march 20th which was delivered may 6th.... far beyond the announced 14days.


When i received the box, i was not allowed to open the box to check the items. Once delivery team gone, i open the box, switched on the desktop and it was fine until i realized that 2 video ports were missing, including the VGA. Only the HDMI was present.


Fortunately i got a pdf print of the specifications, but the support despite of pictures and the pdf denies that two video ports were supposed to be delivered. It is implied i am lying to HP as the CURRENT description of the desktop mentions only one video port. who to believe? obviously not the customer.


What kind of services is it?

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